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Customer Satisfaction
Our
experienced and accredited service staff, diverse client base, and
hundreds of years of combined experience in time and attendance
applications, project management, and technology implementation provides
an inherent capability to address the dynamics of the industry and our
client’s changing needs
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Software and Hardware Services:
Software:
Implementation Services |
- Site Survey
- Project Plan
- Installation of software
- Configuration of software
- Payroll Bridge
Implementation
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Software and Hardware:
Customer Support |
- Onsite Support
- Remote Support Via
Telephone.
- Remote Support Via High
Speed Internet.
- Loaner Clocks
- Replacement Parts
- Annual Maintenance of
hardware
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Software and
Hardware:
Training Services |
- On-Site Training
- Train the Trainer
- Web-Based Training
- Training Manuals
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Software:
Custom Report |
- Customize any existing
reports
- Creation of new reports
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Software:
Custom Badge |
- Magnetic Cards
- Barcode Cards
- Custom Designs
- Generic Designs
- Card Printing
- Card Encoding
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Implementation Procedure At Automated Time
Concepts we recognize that successful customer service projects are
based on sound planning, realistic budgeting and a thorough
understanding of your company's requirements. We also know that the
success of a project depends on successful project management practices
and our ability to solve technical challenges that may occur.
Automated Time Concepts understands the decision that your company now
faces. A smooth implementation is of paramount importance to the success
of the project as a whole.
Our experience in both the payroll and the time and attendance business
has taught us that successful projects are undertaken in a structured,
disciplined environment in which tasks, deliverables, and
responsibilities are well defined and understood.
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Automated Time Concepts Inc. has made a commitment to our
customers to provide a level of service in excess of the industry
standards. We have built our reputation by providing excellent support
during all phases of the installation process. In addition, ATC's post
installation support is designed to maintain a high level of customer
satisfaction. In fact, most of ATC's new clients come from the referrals
of satisfied current business relationships. This level of customer
support can only come from a solid two-way working relationship. It is
this two-way working relationship that we at ATC wish to promote. You
are not just buying a product; you are buying a business relationship. |
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